Help Center

Frequently Asked Questions

Payment FAQs

What is PayPal?

After making a payment, can I change my billing or shipping information?

How do I know if my payment has been received?

Do you provide an invoice?

Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

Why do I only see 'Pay in USD' on the final checkout page?

Is It Safe To Use My Credit Card On The Website?

Why Might My Credit Card Be Refused?

Shopping FAQs

How Do I Use A Discount Code?

Why Was My Order Canceled?

Can I Get More Information On A Product?

Shipping FAQs

How do I change my shipping address?

When will I receive my items after I place an order?

When Will My Order Ship?

Do you offer free shipping?

Where Is My Order Confirmation?

Will I Have To Pay International Taxes And Duties?

If Customs duties are incurred, who is responsible for them?

If my items are detained by Customs, who is responsible for clearance of the items?

What if my parcel is seized by Customs?

How do I track my order?

Why is my tracking number invalid?

How do I know if my items have been shipped or not?

Return FAQs

How can I return purchased items to Madtrendy?

Size Chart