Return & Refund Policy
RETURN & REFUND POLICY
We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and refund policy.
1. How Can I Return Purchased Items To Mad Trendy?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact us, please provide us with the following information:
a. The original order number
b. The reason for the return
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
Once we verify the issue of concern, our customer care team will email you with details on how to return the products. DO NOT SHIP any products back to us without contacting us first. If a product is returned to us without such confirmation, we will not guarantee refund, credit or replacement of the product.
2. Under which circumstances would an item be able to be exchanged or returned?
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund. If there is no quality problem, we do not offer return & exchange service.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color and size that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
Please note that we will not exchange if the order was delivered in accordance with the color and size selections of the customer while placing the order.
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
You will be responsible for paying your own shipping costs for returning your item. Shipping cost are none-refundable.
3. How To Modify Or Cancel An Order？
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us within 12 business hours following payment so that we can cancel your order and refund your money. Refunds will be minus a 6% processing fee. We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED.
If you have received the wrong item(s), or one or more items in your order was received in a damaged condition or with a manufacturing defect, please contact us within 24 hours of receiving your order. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.
We will refund the paid amount only if the order was damaged prior to delivery, faulty or if a wrong order was sent. No refund will be given by Mad Trendy if the order was delivered in accordance with the color and size selections of the customer while placing the order. If it is found, upon examination of the product/invoice/order receipt, that the error has occurred due to the customer, then we will offer to make any necessary modifications/alternations at the customer’s expense. If the error is found to be due to Mad Trendy, the product can be replaced or the amount refunded.
Still Have Questions?
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